Shipping & Returns Policy
Standard shipping is $12.00. Free standard shipping is available on orders over $200 within Australia and New Zealand.
HER Place Cosmetics constantly seeks out the best shipping options for delivery. We use Australia Post to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
Please allow 3-5 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.
HER Place Cosmetics ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email Info@herplacecosmetics.com.au to find out.
Express Shipping
Want your order ASAP? HER Place Cosmetics offers Express Shipping!
Express Shipping is an expedited service. Your order is prioritised in our warehouse, and then is sent via Express Post with Australia Post.
Express Shipping Orders will be dispatched same day if your order is placed BEFORE 12pm. For orders after 12pm, they will be dispatched the following business day.
Orders placed after 12pm on Friday or during the weekend will be dispatched on Monday, or the next business day when there are public holidays.
Important information:
- For all Express Shipping costs $12.95
- Orders placed before 12pm are guaranteed to be sent on that day for Express Shipping
- Orders after 12pm will be sent the following business day
- Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping due to weights, please email us at Info@herplacecosmetics.com.au and we will be able to assist.
Please note that Express Shipping is handled directly by Australia Post. Under our Terms and Conditions, we cannot be held responsible for delays outside of our control in delivery.
Please check Australia Post Shipping Estimator here for estimated delivery times. Use the postcode 2000 for the ‘From’ and your postcode for the ’To’.
As an approximate guideline, express delivery times are:
- NSW: 1-2 business days
- Victoria, QLD: 2 business days
- South Australia: 2-3 business days
- Western Australia: 3-4 business days
- Northern Territory and Tasmania: 4-5 business days
- *Very remote areas: Please allow 7 business days
For more information, please feel free to contact us or read our Terms and Conditions.
New Zealand Shipping
HER Place Cosmetics offers shipping to New Zealand. This service is carried out by Australia Post in conjunction with the New Zealand Postal Service. Please note the following terms apply to International Orders:
- Regular Shipping is charged at a flat rate of $12.00 for all orders that weigh up to 4kg
- Express Shipping to New Zealand is $14.95 for orders up to 4kg
- No Signature on Delivery – packages will be left via Safe Drop
- Dangerous Goods (DG) items are not eligible for international shipping
Return & Exchange Policy
If an item has been opened and used, under NSW health regulations we can no longer accept this item back as a return.
Please make sure that if you wish to return an item, it is still new, unused, in original packaging. Anything that deviates from this will not be accepted.
HPC is happy to accept returns 7 days from invoice. To qualify:
- Contact us at Info@herplacecosmetics.com.au
- Confirm the item is unopened and saleable
- Once confirmed, send it back (customer pays return shipping)
- Provide us a tracking number
- We’ll issue a refund/store credit once we receive and verify the item
In case of damaged or incorrect items, email a photo to info@herplacecosmetics.com.au and we’ll offer a refund or store credit.